PRE- ORDER POLICY

🛍️ Pre-Order Process at Pamela Custom Boutique!

Pre-ordering allows you to reserve exclusive or limited-quantity items before they’re available in-store or online. Here’s how it works:

📌 1. Browse & Select

• Items available for pre-order will be clearly marked “Pre-Order” on our website or in-store.
• Product descriptions will include the estimated arrival date and any special notes (e.g., limited stock, handmade, exclusive release).

💳 2. Place Your Order

• Full payment is required at the time of ordering to secure your item.
• Payment can be made via credit/debit card, PayPal, or any method we accept.
• You’ll receive an order confirmation by email or text once the transaction is complete.

⏳ 3. Processing & Shipping

• Pre-order items usually ship within 2–6 weeks, depending on supplier or production schedules.
• We'll notify you if there are any delays or changes to the expected delivery date.
• Once your item is ready, it will be shipped or prepared for local pickup, depending on your chosen option.

📦 4. Pickup or Delivery

• If you selected in-store pickup, we’ll notify you when your item arrives via email or SMS.
• For shipping orders, a tracking number will be sent once the item has shipped.

❗ Important Notes

• Pre-orders are final sale and non-refundable, as the item is reserved specifically for you.
• In the rare event that a pre-order cannot be fulfilled (e.g., supplier cancellation), we will issue a full refund or offer a store credit.
• If your order includes in-stock and pre-order items, we may ship them separately or together, depending on your preference.

💬 Questions?

We’re happy to help! Contact us at customerservice@pamelacustomboutique.com.

Thank you for supporting Pamela Custom Boutique!
We’re honored to bring you curated, exclusive pieces made just for you.